Improve Equine — Policy
Refund & Return Policy
Last updated: April 2026
The Short Version
Not happy? We’ll make it right. No return shipping required. No questions asked.
Contact us within 30 days of receiving your order at info@www.improveequine.com and we will process a full refund to your original payment method. You do not need to send anything back.
Before you decide — a few things worth knowing
We genuinely want this to work for your horse. Before you reach out for a refund, here are a couple of things that sometimes make the difference:
Horses sometimes need more than one exposure
Horses are cautious drinkers by nature. A new scent at the water bucket isn’t always accepted on the first encounter — that’s not a product problem, that’s just how horses work. If your horse sniffed it and walked away, try again over a few days. Familiarity builds trust.
The sampler pouch is small by design — it may not have been enough
The travel and sampler pouches are designed to let your horse try a flavor — not necessarily to build a habit around it. If you only had one pouch, there may not have been enough product to get a real read. That’s worth knowing before you make a final call.
It’s a multitool — the water bucket is just one of five uses
If your horse didn’t take to it in the water bucket, the product isn’t necessarily a bust. Every Improve Equine flavor works five ways:
- › Hydrate — one tablespoon per two-gallon bucket alongside plain water
- › Entice — sprinkle over feed to tempt a picky eater
- › Mask — mix into feed to cover the smell of unpalatable medication
- › Enrich — freeze into lick mats or enrichment treats
- › Treat — bake into ONE-pocket horse treats (oat flour, egg, banana, one tablespoon of flavor — 350°F, 20 minutes)
More on all five uses: The Multitool →
A note from Sara
“You took a chance on a small brand. You tried something new for your horse. That means something to me.”
Even if our products didn’t end up being the right fit — for your horse, your barn, your routine — I want you to walk away from this experience feeling good about the company you dealt with. Your experience with us matters independent of whether you keep using the product.
If there’s anything I can do to help you find a better solution for your horse before you go — a different flavor, a different use, a different product entirely — I’m happy to have that conversation. Just email me.
Email Us →Refund eligibility
To be eligible for a refund, your request must be submitted within 30 days of receiving your order. Because our products are consumable powder supplements, we do not require the product to be unused or returned — your satisfaction is the only condition.
| Situation | Eligible? |
|---|---|
| Horse didn’t take to the flavor | ✓ Yes |
| Product didn’t work as expected | ✓ Yes |
| Ordered the wrong flavor or size | ✓ Yes |
| Request submitted after 30 days of delivery | × Not eligible |
| Items purchased on final sale or at a steep promotional discount | × Not eligible |
How to request a refund
It’s straightforward. Email us and we’ll take care of the rest.
Email us at info@www.improveequine.com
Subject line: “Refund Request — [your order number]” if you have it. If you don’t, just your name and the product you ordered is fine.
Tell us what happened
No essay required. Even just “my horse didn’t like it” is a complete answer. If there’s a quality issue or you received a damaged order, let us know that too.
We confirm and process
We’ll reply within 2 business days. Once confirmed, your refund is processed to your original payment method. No return shipping. Nothing to send back.
Refund processing & timeline
Once your refund is approved, it will be applied to your original payment method within 5–10 business days, depending on your bank or card issuer.
If you haven’t seen it after 10 business days:
- › Check your bank account or card statement directly
- › Contact your credit card company — posting can take a few business days after processing
- › If you’ve done both of those and it’s still not there, email us at info@www.improveequine.com and we will track it down
Damaged, defective, or wrong order
If your order arrived damaged, the product was defective, or we sent you the wrong item — that’s on us, and we will fix it immediately. Email info@www.improveequine.com with a photo if you have one, and we’ll either replace the order or issue a full refund — your choice. The 30-day window does not apply to errors on our end.
Gift orders
If you received this as a gift and the product isn’t a fit, email us directly at info@www.improveequine.com. We’ll issue a store credit in your name so you can choose something that works better for your horse — without involving the person who gave it to you.